I purchased a RE 500cc Machismo "Limited edition"in Feb’08. The bike was purchased through and supported by HSR Services. So, allmy dealing(s) have been with the HSR group than with the company itself.
This is my 3rd Bullet since the first one in 1981. I bought the RE 500Machismo. However, the Bullet is a Lifestyle icon. It is an integral part ofyour life, and it has its share of needs and gripes. At the end of the day, theamount of pleasure and satisfaction it gives you, makes it all worthwhile.
*The Bike*
Absolute, fabulous, biking nirvana! This is what comes tomind after having used the bike for over 16 months now.I’ve had some work doneon my “beauty” – save for the split seats, she is a replica of the bike on theRE website. All this was done, thanks to the timely and exceptionalefforts/service from HSR – those guys were simply AMAZING. Never once did Ihave to follow up or do anything. They picked up my bike for regular service, dropped it back once the servicing was done and ensured that what needed to bedone was done.
Initially, not much pick up and the engine would startknocking after 5 kms. HSR did a few things – and finally, they replaced thecarb! I obtain simply amazing consumption – average 33-38 kmpl! **Yes, you read that right –33-38kmpl On my long distance rides(200kms or more), average is~40 kmpl.** The times I have maxed the speed, Ihave got not more than 25/26 kms per liter. If I cruise along comfortably at 65-70kmph, I average 33-38.J
The disc brakes are great – and yet I say they need be used theleast. This after 2 spills entirely due to the front disc brake being used in ahurry! Thanks to the crash guard that HSR MADE me fit, I escaped without anyburns! The brakes are an area that the bike needs certain improvement on, forsure. Is RE listening?
*The Dealer:*
Well, AMAZING is the word I would like to use as far as HSRServices/Motors is concerned. Those guys are great and make you feel entirelycomfortable. They take an exceptional interest in your and your bike’s welfareand suggest only the best things to do. Never once have they suggestedsomething just to ensure that their revenues go up. In fact, many a time, theyhave actually suggested the appropriate things to be done, even if it meantthat they could have made a couple of hundreds/thousands more by agreeing to dowhat I wanted them to do!
The RE/HSR organized rally during the Republic Day weekendto Kemmanagundi was simply awesome. The meticulous planning, commitment, coordination, and service were simply out of this world. It was my first long distance rideand it converted me totally. They are “customer service” personified.
*Conclusion:*
Overall, I am an extremely satisfied customer of HSR and RE.The Bullet IS UNTOUCHED by technology and makes riding a very personal affair. ForBiking Nirvana, the Bullet it is. If you are looking for peace of mind, then HSR!I am sure you will be happy with both!
God bless you all, and here’s to happy biking to you all!