I have bought 4820T on 4 months back. with in that, I have faced many problems with hinges, lcd back cover. that too worst customer service.and it belongs to timelinex series as per comapny promise, I need to get 8 hours of battery backup. but I am getting only 4 hours of battery backup.
Every day I am facing a new problem with this notebook. the service engineers who have visited my place are un skilled. they are not in a position to estimate the laptop problem. they not able to estimate the problem also.
I personally gave advice to customer service, that recruit some good service persons for the service. today also one service engg came to my home did the service after two months of request. still now I am facing problem with accessories. like lcd flap.