We visited this place on UB City and were having coffee. After my husband drank almost all of it he found a piece of paper (from a sugar package) inside the coffee. After telling the waiter, he said its ours. I showed him each our sugar packages were complete.
He finally just walked away not even saying anything. LOL this is NOT how an "international" coffee/restaurant is run. Even in McDonalds they would change your coffee.