Annotation. With the advent of the Internet and the trend toward centralizing and streamlining functions, customer service has taken on a new and critical role in most growing businesses. With this development has come the need to not only have well-trained customer service people, but also to focus that activity in a way that can produce quality management of calls.
Call centers are being created for precisely this purpose - to provide the quickest, highest quality customer service under any workload or time constraints. Satisfied customers who are treated exceptionally, find it easy to return. Confused, or disappointed, or angry customers are likely never seen again. This book focuses on how the call center, and the people who are a part of it, can become an integral part of any organization’s success story. Title Call Center Success: Essential Skills for CSRs
Fifty-Minute series
Author Lloyd C. Finch
Edition illustrated
Publisher Crisp Learning, 2000
ISBN 1560525789, 9781560525783
Length 120 pages
Subjects Business & Economics › Customer Relations
Business & Economics / Customer Relations