I am honoured to award the Title of ’’ Worst Bank in India’’ to Canara Bank. I congratulate them for keeping up their service quality to the worst possible level for such a long time.
I have had the opportunity (or misfortune!!) to visit and interact with the staff of this banks one major branch in Bangalore. I have been there three times during the last 30 days. I am still astonished to find almost all staff I interacted, from manager to clerk could maintain the same standards in customer interactions. If anyone wishes to do a research or write a case study about the ’’Banking service, worst practices’’ or similar subjects I recommend this branch as an excellent material.
’’Customer is some one who disturbs you’’ is the motto here. Don’t try to go to a branch early morning (means 10:00 am!!), unless your work is depositing or withdrawal. You will be treated with a high dosage of advices, and would be pitilessly sent back to where you belong.
’’We are the busiest people in India’’ is written on their face. They hide their face behind those ugly black & white computer monitors. Many of the staff here seems to be suffering from serious hearing problems (?). So be prepared to repeat your requests two to three times so that it is correctly responded with. 95% of the time you will be told that you are asking the wrong person, some one else sitting in some other corner would be shown to you. You apologize for wasting his/ her valuable time and stroll towards the right guy.
You repeat your query here; don’t be amazed to see an ’’are you crazy? Who the hell told you that I am the person to deal with this?’’ kind of look on his/ her face. If not you are lucky; you have got the right guy. You can clearly notice an itchy look on his/her face, you feel terrible that you disturbed his/her peace.
When will these people realize that the world has changed? I hold five bank accounts; three of them are with multi national banks. I will not dare to compare Canara bank with them. I know these uncles and aunties in canara bank cannot match those young, active, well-trained staff of these banks.
But this is one of those banks, which the common man of India still uses. They are generally patient and take the rough manners from these ’babus’, not like me; a spoiled, demanding youngster. Because of them only this bank is making profits year after year. They deserve to be treated better. They have to adopt a better culture, not just ATM’s and Debit cards of those banks.