I wanted to buy some jewellery from Caratlane and was visiting Pune so enquired if I could see some of the jewellery I was interested in at their showroom. I received a couple of calls and mails from their customer service who asked me to send the links of the products that I was interested in and they would try to make those products available at the store. However, when I got to the store, the salesperson, Preeti Baraachay, looked puzzled and said she had received no information about my coming to view those products. She was however most helpful in helping me understand how to choose a diamond and showed me some of the other products at the store of which I purchased, one.
When I got back home, I wrote a mail to the person who had said that he would arrange for the jewellery to be shown to be at the store, saying I was disappointed by the service provided. I immediately got a reply from the CEO, Mithun Sacheti who apologized for the same and said he would get things sorted out.
He put me in touch with Divya Ravindran who very patiently handled all my queries. I was able to purchase the jewellery I required with her guidance.
This is the second time I am buying from caratlane. I find them very customer friendly and their products have a wide ranging appeal.
Thank you Mithun, Divya and Preeti.:)