CARNATION AUTO 24 by 7 EMERGENCY ROADSIDE ASSISTANCE IS A JOKE - JUST DISCOVERED! :-(
Needed some assistance with my car just now. Have been a member of this service for about 2 years. Their toll free number was 1800 102 4400 and was picked up by the automated system after a couple of rings. As soon as I pressed the option for Emergency Assistance (Key 1), I began getting the Voice Response message "Your call is now FIRST in line, and will be answered by the next available customer representative.
Thank you for your patience.". I was kept on hold for about 6 minutes with the same line being repeated, ad nauseum. I hung up and checked their website (https://care.carnation.in/) and the number was the same as I had dialled. Then I tried the same number from my land line (yes, the car was still at home!) and the same experience was repeated. I was still FIRST in line from the moment my call was picked up. The same treatment was meted out to me for about 8 minutes.
Then, on a lark, I dialled again from my cell, and punched the option to speak to someone live (Key 9), and would you believe it? The same charade began again. At this point, I have wasted over 30 minutes trying to get through to this 24 by 7 EMERGENCY ROADSIDE ASSISTANCE. Is Jagdish Khattar listening?
If any of the others have had recent experiences of this kind with this vendor, please share, update, inform, broadcast.
Remember, the CUSTOMER is the king, not CARNATION AUTO! Grrrr!
Pramod.
07/05/2013 8:30 am