Hi Guys, Please keep away from MTS Broadband . Below are highlights of my sufferings.
1. Got connection on 24th-DEC-2010, after submitting all the valid documents to one of MTS reseller in Bangalore (from Sikku Jain @ 98880755507)
2. connection was activated on 25th DEC-2010. BUT WAS ULTRA SLOW . The claimed speed was 3.1 MB/s, but was getting less than 100KB/s. I logged a complaint reg. slow speed to MTS.
3. This connection came with FREE Rebock Shoes scheme. but CAF no. is required to apply for redemption for the shoes.
4. I called several times to MTS and Re-seller, to get the CAF, but no one helped me.
5. on 6th Jan my connection was barred. upon calling MTS help line, I was told that my docs have not reached them.
6. I called Reseller again asking for the clarification. He told that my photo is rejected (surprisingly the same photo was used to apply for US VISA !!! but MTS had rejected that!)
7. I resent another photo.
8. My connection was restored on 7th Jan. I tried to fill in the online redemption form for the SHOES, but my request was rejected saying that my MTS data card no is already used.
9. My connection was again barred on 9th. Upon calling MTS, I was again told that my papers are not correct (they failed to tell me that, what exactly is wrong with the papers.)
10. Surprisingly, I came to know that my SHOES are already booked and being dispatched to my address in JAYA NAGAR...
This was a shocking new to me...
ONE MTS says that my connection is barred, as my docs are not correct/reached them (and hence my address verification is not done as yet). Then how come they can dispatch the shoes.
SECOND. The shoes being dispatched to the address which DOES NOT BELONG to me..I stay in Indira Nagar and the shoes were being dispatched to JAYANAGAR.
This seems to be a fraud/scam being done by MTS guys with the help of re-sellers.
I spoke to MTS call center team leader.. MR BHOLA. He promised me that he will investigate and will come back to me... but its 10 days now and no one called.
I also wrote to MTS nodal office in Bangalore. As per auto mailer, I should been responded with in 3 days... but no one turned up...
So guys, ., . Please keep away from MTS for
1)Slow speed.
2) poor customer care &
3) (of course) fraud being done by MTS related to free shoe delivery.