AIRTEL ARE NOW VERY BRAZEN ABOUT THEIR BEHAVIOUR AND CONTINUE TO SHOW SCANT REGARD FOR THE CUSTOMER COMPLAINTS. IN SPITE OF REPEATED AND CONTINUED COMPLAINTS THEY ARE CONTINUING TO DEDUCT EXCESS CHARGES FROM THE ACCOUNT AND CAN ANYONE HELP ME TO IDENTIFY THE RIGHT ORGANIZATION TO LODGE THIS COMPLAINT EFFECTIVELY?
PLEASE SEE THE UPDATE ON MY COMPLAINTS REGARDING EXCESS DEDUCTIONS FROM AIRTEL - DAYLIGHT ROBBERY PERPETRATED ON UNSUSPECTING CUSTOMERS
Subject: Re: Acknowledgement Mail.
Date: 28/09/2010 11:42:14 AM
From: jaffer.sait@gmail.com
To: 121@airtelindia.com
Message body:
Dear Customer Service,
*This is NEW COMPLAINT and you are receiving similar complaints because I have
been having SIMILAR problems EVERYDAY. This excess deduction by you is
daylight robbery and theft and a scam that is being perpetrated on unsuspecting
customers. This has been happening regularly over the past two weeks -ever
since I came across this robbery - and I intend to take this matter to TRAI in
the near future if you do not stop this nonsense immediately.
This is an entirely new complaint for an excess deduction which happened this
morning(28th September 2010) and therefore I demand an explanation for this
EXCESS deduction
Jaffer*
On 28 September 2010 11:32, wrote:
Dear Airtel Customer,
Thank you for writing to us. We have already received a similar email from you
earlier and the reference number of your previous mail is 2809201012710.
We are currently resolving your query and would revert to you within in 24
Hours.
Warm Regards
Airtel Customer Service
This is an auto-generated response. Kindly do not reply on this mail.
-Original Message-
Subject: 9980465011= Prepaid
Date: 28/09/2010 11:24:45 AM
From: jaffer.sait@gmail.com
To: 121@airtelindia.com
Message body:
Dear Sirs,
This is to bring to your attention that I had made a call this morning to
Number: 8147991107at 11.09am for 0.18 seconds and Re. 1.00 has been deducted as
call charges. Please check your records and confirm whether this is correct or
excess has been deducted.
With best wishes,
Jaffer Mohammed Sait
AIRTEL PREPAID CUSTOMERS BEWARE:- IN SPITE OF THIS COMPLAINT THIS SCAM OF AIRTEL OF EXCESS DEDUCTION IS CONTINUING WITH ALARMING REGULARITY. Subsequent to this complaint I have lodged three other complaints - one this morning wherein they had deducted Re. 1.00 for a 18 seconds call - AIRTEL IS THE KING OF FRAUDS AND CHEATS! BEWARE AND PLEASE CHECK THE BALANCES AFTER EACH AND EVERY CALL. WE HAVE NOW NO CHOICE EXCEPT TO MONITOR AND MAYBE TO DISCONNECT. Can anyone help me to lodge a complaint to TRAI regarding this cheating by Airtel? I have the necessary emails and their complaint numbers to corroborate my complaints.28th September 2010
Excess deduction from prepaid accountAll users of AIRTEL beware of the scam that AIRTEL is indulging in the prepaid segment. They are deducting more money per call than the scheme that you are in and if you don’t check you are the loser. I am herewith attaching a copy of an email which I sent to them and the response which I received which is self explanatory.
I was stunned to see them charge me Re. 1.00(rupee one) for a 16 seconds call, by chance, and then I realized this is how AIRTEL would be making their profits by cheating their customers. It is not the cost at Re. 1.00 but the principle involved in this dubious scam
BEWARE ALL CUSTOMERS OF AIRTEL! SCAM TO RIP OFF CUSTOMERS! CHECK ALL CHARGES MADE ON AIRTEL PREPAID!
Quote
121@airtelindia.com
to jaffer.sait@gmail.com
date 15 September 2010 15:03
subject Re: 9980465011= PREPAID [|BAL|9980465011|1509201012526|]
hide details 15:03(56 minutes ago)
Dear Nithin Premkumar,
Thank you for writing to Airtel.
With reference to your E-mail dated 15/9/10, you have expressed concern regarding the the balance deducted wrongly for your Airtel mobile number 9980465011.
We understand your concern and will work towards resolving the same.
We would like to inform you that, as per your plan the call charges are 0.50 paise for Airtel to Airtel.
Further, an amount of Re.1.00 has been deducted wrongly on 15/9/10 at 11:27am.
Hence am amount of Re.1.00 will be credited to your account within 4 hours as a one time benefit.
Call details:
We would like to infrom you that, you may get the call details by the below mentioned procedure:
We request you to send a SMS to 121(Toll free) in the below mentioned format to receive the itemized bill with Outgoing calls and messages details:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
Further, we regret to inform you that, we are unable to provide the Incoming call details.
There will be a charge of Rs. 50/- for the bill(E-bill or Paper bill) and the same would be delivered within 09 working days in case of E-bill and within 07 working days in case of paper bill and the amount will be deducted from prepaid account after 1 day of giving request.
The Itemized bill can be processed with the details of the last six months bill and will get generated for the entire calendar month only. Please ensure that you maintain a minimum balance of Rs. 50/- to receive the bill.
For further assistance, mail us at 121@airtelindia.com.
Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.
We thank you and value your association with Airtel.
Yours Sincerely,
Sudha N
Customer Care
Bharti Airtel Limited
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-Original Message-
From: jaffer.sait@gmail.com
To: 121@airtelindia.com
Cc:
Sent: 15/09/2010 11:49:08
Subject: 9980465011= Prepaid
Dear Sirs,
With reference to my mobile number 9980465011 I would like to bring to your
kind attention that I had made a call to Mobile Number 9481916471 at 11.27
today(on 15th September 2010) for a duration of only 00.16 minutes(i.e. 16
seconds) and have been charged Re. 1.00(Rupee one only) as charges when I am
on the 50p(A to A) and 60p(Airtel to others) scheme. How is this possible?
I have not been checking my earlier calls and how much deductions have been
made. Please check your records and let me know the correct charges which you
should have deducted for the recent period starting 06th September 2010 when I
had recharged under your transaction ID Nos: 392899917, 392905871 and
- I need a detailed list of all charges made during this period to
convince myself that similar "overcharges" have not been made.
Thank you for your positive and urgent action in this regard as soon as
possible.
With best wishes,
I. Jaffer Mohamed Sait
Mobile No: 9980465011
Unquote