I chose to buy NUVO SIMPLESE audio distribution system from Eloka Enterprises Pvt. Ltd, , Chennai through their GM Marketing P.S. Suhas who had the system installed through their Delhi counterpart Sandeep Duggal, Value Marketink Systems, A-1/3, Paschim Vihar, New Delhi- 110063.
Appending my emails below - and now he does not even take my calls. ELOKA IS AN UNPROFESSIONAL COMPANY AND THOSE WHO WISH TO DEAL WITH THEM, PLEASE DO SO AT YOUR OWN RISK. Neither Suhas nor Sandeep are responding. Emails appended below:
From: Jainiti Singh
Date: Thu, Dec 30, 2010 at 10:11 AM
Subject: Re: Nuvo ADS [RE: Tracking details of Blue Dart]
To:
Wednesday has come and gone. so much for Sandeep’s words, commitments and positivity! Regards Jainiti
On Thu, Dec 30, 2010 at 9:52 AM, Vedniti wrote:
I am awaiting the named person, Sandeep to contact me. However, he has not done so till the time of writing. This is only for your information.
From: Jainiti Singh
Sent: 27 December 2010 23:13
To: Suhas PS
Appreciate your response and I am sure you do appreciate my frustrations. I am travelling till 1st Jan but Sandeep can have the same attended after speaking with my father, Vedniti.
What needs to be done is that he should connect 4 sources SIMULTANEOUSLY and then check all the channels are working in each of the 4 zones properly.
On Mon, Dec 27, 2010 at 12:27 PM, wrote:
Dear Mr. Jainiti,
Am sorry for the late reply as I was travelling extensively and was on a short vacation too. I was really shocked to learn from your mail that Sandeep hadn’t turned up. I just spoke with him before I started on this mail and he was positive that he will be organising something by this Wednesday.
We are planning to set up our centre in Delhi quite soon and we are sure it will eradicate such delays henceforth. Please keep me informed about the developments on Wednesday because we are concerned and I am man enough to help out my customers. Thank you.
Warm Regards,
Suhas Rao P.S
General Manager - Marketing,
Eloka Enterprises Pvt. Ltd,
103/1, L.B.Road,
Adyar,
Chennai 600 020
Mobile:+91-9841261237
Email: suhas@eloka.net
eloka.net
On Sat, Dec 25, 2010 at 8:07 AM, Jainiti Singh wrote:
If you are not interested in addressing my problem about the product purchased from you - please be man enough to tell me.
Thanks!
On Fri, Dec 17, 2010 at 2:07 PM, Jainiti Singh wrote:
Seems not paying 500/- has deterred Sandeep Duggal from sending his person to set my system right despite him having confirmed an appointment with me(which was sometime around Diwali).
Apologies for saying so but you have a not-so-good "agent" to represent you in Delhi/NCR - with a very "Delhi" mentality - not being able to relate to such mentality not being from this part of the country - I really detest it!
This is a deadlock and I don’t think I would now like Sandeep or his people to visit my place to rectify the system- the zoning has to be set/corrected which was not done correctly the first time. If you can guide me or send me a manual of how to do it, I can do it. This is no rocket science.
On Tue, Nov 9, 2010 at 8:58 AM, Jainiti Singh wrote:
But let not this 500/- be a minor irritant in having my system rectified - so, if the work is stuck or pushed to a lower priority because it is FOC; please be advised that 500/- is not an issue - my intention is to have the system working after a long long time and so 500/- is inconsequential. I only pointed this out because I felt it was unscrupulous!
On Mon, Nov 8, 2010 at 11:03 PM, wrote:
I apologise for Mr. Sandeep’s actions. I myself am appalled by this monetary demand that he’s made as it’s our company policy not to charge customers unreasonable amounts during the warranty period. Please don’t make a payment as we will take care of it. I will speak to Sandeep and ask him not to make illegitimate demands with you. Please do make sure that the system is up and running when he visits you. Sandeep will be doing some testing but still you can make sure that the systems are working up to your satisfaction. Thank you.
On Mon, Nov 8, 2010 at 3:47 PM, Jainiti Singh wrote:
Sandeep just spoke with me. I have requested him to have my system attended to on Saturday(Nov 13) at 3:00 pm.
However, I am surprised that he is asking for 500/- for visiting. I mean, the system is under warranty, the settings have been faulty from day-1 and I had also sent him an SMS immediately the day after he had done the setting informing him of the problem.
He says he had someone attend to after my SMS - I am surprised to hear that as no one visited my place after I sent him an SMS.
Matter of 500/- . please let him take that(does not make me any richer than what I already am). matter of principle - I’d rather not comment if this is how you people function!
Irrespective - PLEASE TAKE 500/- BUT HAVE MY SYSTEM RECTIFIED.
On Tue, Nov 2, 2010 at 7:01 PM, Jainiti Singh wrote:
Dear Suhas:
When may I expect my system to be attended to? It may take all of 15 to 30 minutes to do the tuning I require.
On Sat, Oct 16, 2010 at 9:21 PM, wrote:
Dear Mr. Jainiti,
Sorry for the delay. Please bear with me for a couple of days. Sandeep seems to be a bit busy with some other projects. I will get him to cater to your request as soon as he becomes free.
On Fri, Oct 15, 2010 at 3:40 PM, Jainiti Singh wrote:
Any progress on this Suhas?
On Mon, Oct 11, 2010 at 10:00 AM, Jainiti Singh wrote:
Dear Suhas:
Thank you for your extremely prmopt reply and look forward to my system getting rectified ASAP. Thanks!
On Sun, Oct 10, 2010 at 8:32 PM, wrote:
Hope you’re doing good. Thank you for your mail. I will get in touch with Sandeep and help you resolve this as soon as possible.
On Sun, Oct 10, 2010 at 6:40 PM, Jainiti Singh wrote:
Unfortunately, due to certain personal reasons the system that I purchased from you was never used. I was trying to commission it today but there seems to be some set-up problem. When Sandeep had configured it also, I had sent him an SMS the very next day informing him of the problem. He never responded, I had some personal problems for the system not to be used and so I did not follow up.
However, can you please have the configuration looked into and set right.
On Fri, Nov 27, 2009 at 8:20 AM, Jainiti Singh wrote:
Thank you for enquiring - Sandeep said he would call today and fix up a time for his engineer to visit my site.
I will keep you update.
On Thu, Nov 26, 2009 at 8:25 PM, wrote:
Hope this mail finds you in good health and high spirits. I spoke with Sandeep in Delhi and was happy to hear that you had already coordinated with him for a meeting in your site this saturday. Please do ask him all the doubts and details you require when you meet him. Please do keep in touch with me.
2009/11/23 Jainiti Singh
Thank you - will confirm upon receipt.
On Sat, Nov 21, 2009 at 6:41 PM, wrote:
I’ve attached the blue dart delivery document along with this mail which will help in tracking the goods if required.
Please let me know when you would like the installation to be done. We will arrange for the installation person to drop by your place then.