What an irresponsible organization it is & how lethargic their services are, seriously and how lethargic are their services. They have reported someone elses credit card default in my report, due to which I had to go through a lot of pain, loan application denials and very much of a loss by taking loans elsewhere with higher interest rates. The details are provided here, with email exchanges between CIBIL and I.
https://blog.thitherwards.com/cibil/
Please go through this and share it with all public, however & wherever possible.