Citibank does not care about customer service.
Last month, I tried to pay using Citibank’s online service, Click-to-Pay. Not until I tried to pay was it disclosed that there was a waiting period for usage to be approved, and only then could Click-to-Pay be utilized. By this time, it was too late for me to make payment by the due date and I was forced to pay the $14.95 fee to pay over the phone.
This evening, I logged on to pay my new bill. Once again, I was shocked to read about another waiting period (limit of $1, 000 payment for 15 days). I can’t believe that I am going to once again, be forced to pay a $14.95 phone fee.
This type of information should be disclosed. I contacted Citibank about this. There answer was basically indifference. Citibank takes no responsibility and does not believe there is a necessity to disclose this information.