I had taken a loan of Rs.47000/- from citifinancial 3 years back in Oct 2004. At that time I was holding an a/c with HDFC bank and I had given them the cheques from that bank. Immediately I got a job offer from another company and I had quit my job. In the new organization I was made to open a salary a/c with ICICI. hence I had to close the HDFC account. To avoid any issues with the existing loan with Citifinancial, I called up the customer care and asked them to collect fresh from ICICI bank. After repeated reminders they did not bother to send an executive. I had also visited their Pushp Vihar office but no one seemed interested and hopelessly I had to come back home.
I wrote to them about my change in address, phone number and also requested them to send some executive and get the fresh cheques collected as the old cheques would bounce. After repeated writing no one bothered to get in touch with me. The last letter which I wrote to them was in Aug 05. Finding no one responding I lost all hope and withdrew myself.
All of a sudden in Aug 07, I got a call from Citifinancial. Some collection called me and informed me that I had taken a loan and I should refund it immediately. And the amount which I need to refund is Rs. 1, 18, 000/-. What crap. Without any fault of mine I am now being harassed by the executives of citifinancial. they also send some 4-5 goons to my place to recover the money. I told them cery clearly that I had all intentions to pay and that is the reason I had repeatedly sent them reminders to collect the amount from me. Now everyday I keep getting 15-20 calls from them and they want me to pay the entire amount within 24 hrs.
I dont know if anyone is ever bothered about the consumers in India. The banks at their own will twist the rules self created by them and harass the customers. If this is the condition, its only the customers who pay for the mess. We are all left at the mercy of the goons and the weird policies and rules of the bank.
Please be very careful before you go for any kind of loan from CITIFINANCIAL as the are utmost unprofessional and a bunch of craps.
Regards,
Nilanjan