For unhelpful service and rude personnel, come to Citibank. For unmatched inconvenience and misplaced trust, come to Citibank.
Do I sound cynical? bitter? You bet I do. If their motto is ’The Citi never sleeps’, I seriously suggest they take a nap and sleep over the kind of service they’re providing.
Like any good bank, they do an awful lot of checking around to ascertain your creditworthiness, background, address, height, weight and hair colour. But I really wonder what they do with all the information they collect?
Picture this. I get an irate phone call from a friend saying that a cheque I gave her bounced. Embarrassment, horror, shock. I call Citibank, confident that this is some silly mistake... but no... it isn’t... my cheque has bounced. Why??? There was enough money in the account. So why??? Because Citibank has closed my account.
So I call the Citibank 24-hour Help(less) Line. Nonactivity on the account, they said. We tried calling you to inform you we were going to close your bank account, but you weren’t at office, they said. Of course, we have other ways of contacting you like your cell number and home number... but we just use that information to pretty up the pages of our record books.
Enraged though I was, I requested a statement of accounts from Citibank. ’’Sorry madam, no can do’’. Could I come to the bank and collect a statement? ’’No can do. Since you’re no longer a customer, we want to be rude and unhelpful and take out our angst against every nasty customer we’ve ever had. It’s not like you’ll take your business away. We’ve already taken care of that for you.’’
If anyone from Citibank is reading, I’ve managed to convince at least 10 customers to withdraw their business from you and have encouraged many more to bank with other institutions. Your company clearly doesn’t understand the meaning of ’customer’ or ’service’. My suggestion - get a dictionary. Fast.