Never trust Citi. I was a consumer for past 4 years. My card got expired and new card was sent to old address.
Issue1] To get my new card I tried to change address in their online site but received system errors continuously
Issue2] Now due amount was reflecting in new card and I did not had new card number so I could not pay amount.
Due to this they kept on charging interest and penalty for their mistake.
When I contacted call center the representative was very rude and unhelpful.
After making me go through such hassles he had the guts to ask me If he can send me the new card.
Worst service