I paid for the ClearTax Elite Plan expecting professional handling of RSUs, ESOPs, mutual funds, dividends, crypto assets, and foreign assets. What I actually got feels nothing short of a scam.
The so-called "tax expert" assigned to me clearly isnt a qualified CA. No credentials, no LinkedIn, no social proof. Just a random name with CA slapped in the email signature.
The number provided isnt even their personal line its just an internal ClearTax number. Zero accountability.
Communication skills are pathetic, and the person had no idea how to deal with crypto or foreign asset taxation. These are exactly the areas I paid extra for!
Instead of making tax filing stress-free, this service has wasted my time and energy. Honestly, I could have filed my ITR myself with more confidence.
Even worse: Elite promises you can change your tax expert anytime. Ive been chasing them for over 5 days, begging for a change, but all Ive gotten is silence and robotic responses. No resolution, no ownership, no professionalism.
ClearTax is charging a premium price while delivering a third-class service. This feels like false advertising and customer exploitation.
If you value your time, money, and peace of mind, stay away from ClearTax Elite Plan. It is neither elite nor professional its just a marketing gimmick with zero real support.