Cleartrip

I booked a ticket through cleartrip.com on 20th Dec and cancelled it that day only. Got a message that the amount after due dedcutions the money will be credited back in my account within 30 days.

I usually assume that 30 days is the max time one agency will take to reimburse the amount.Everything being electronic, the transaction should complete within a week. Checked today with my CC company and was told the money has not been credited yet. Now here the fun starts,

11 AM - I give a call to their customer support. Was told that they will check with their "Accounts team" and call me back on my number within one hour

2 PM - 3 hours later, I call them back. Told them my problem. The customer care lady, Vivian and my conversation goes like this,

Me - So why the money has not been credited in my account yet?

Vivian - Sir, please wait for some time, it will be.

Me - When exactly? Hasnt the duration of 30 days expired?

Vivian - we meant 30 WORKING DAYS( this is the best excuse I have heard in a long time!)

Me - Eh? Please check and tell me the details

Vivian - I will have to check with my Back end team and will get back to you

Me - When should I expect the call back?

Vivian - Wont be possible today, but I will get back to you( as if they are working hard to resolve the palestinian conflict)

Me - Fine. Do it asap.

Bad customer care, clueless people and yes money stealers. I guess it just one another me too travel website which has been funded by few clueless VCs who are in for quick money.