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I had booked a flight from Mumbai to Belgavi through Clear Trip on Spice Jet on 6 September 2022. On 9 September, Spice Jet sent an SMS informing of the flight change and - if unsuitable - one could opt for cancellation & refund. I opted for the same. When no refund was made I contacted Spice Jet who confirmed that the refund was initiated to Clear Trip on the 9th itself. When I called Clear Trip I was told that although the refund was initiated and received by Clear Trip, they did not act on it as I had not contacted them! I find this really baffling . . . . the representative spoke to agreed that the refund was received and was traceable but they did not act as they were waiting for me to call them! This is a terrible example of customer service by Clear Trip