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This is the worst experience with Cleartrip. Out of my Rs 2700 ticket they charged approx 2000 for cancellation (1500 airline charge+250 Cleartrip charge+180 convenience fee) and the convenience fee was nowhere mentioned in cancellation charges. So better to book via direct airlines.
The worst experience with customer care: after fighting with them atleast for an hour time to get the detail about the charges the whole team was unable to answer the reason.
I was assured to get a call back but nothing happened.