ClubMahindra is working closely with MouthShut.com to enhance customer satisfaction.
This is to bring to your notice by which your sales executive are mis-selling the Holiday plans.
I have been told a bunch of lies by your sales executive for selling the holiday package to me. Following are the lies told to me by your sales executive:-
Only petrol cost for sightseeing:- Your sales executive has told that we need to pay only nominal petrol charges if we want to travel anywhere for sightseeing after booking the resort there, but I found that this is the lie he has told me.
ASF fees:- Your company executive told me that holidays are inflation free and the ASF amount is fixed and will not change for next 25 years but later I came to know this fee is adjusted considering inflation.
Promised gift vouchers not received:- Your company executive has told me that he will give me PVR and MacDonald vouchers but I have not received the same.
Food price Rs 700-900:- He told me that at every property in India Food costs for fun dining plan is between Rs 700-900 and over that as a member I will receive discount from 25-40%, but I found that food price is much higher.
No Tax:- He told me that there is no luxury Tax at any property after paying ASF but in some properties like Ooty-Derby there is luxury tax applicable.
Payment of guest fees for friends:- He told me that I can gift my holiday to me friends, relatives etc free of cost even through RCI but later got to know that Guest fee/charges is applicable.
1 - Week(s) International Holidays through RCI voucher that I will receive after joining membership can be split but I came to know after call customer relations number that this voucher can not be split and has to be taken in one go.
I traveled on the voucher I received for attending the session so that I can have the feel of the Club Mahindra properties and as I have already became the member he told I will be getting all the members benefits but when I traveled to resorts they have not provided any Members benefits like discount of Food etc. and I was made to pay more.
Regards
Ankush Goel