I want to share my deeply disappointing and financially painful experience with Club Resorto, so that no one else gets trapped like I did.
✳ Background: How They Trapped Me
I was contacted by Club Resorto with an offer that I was randomly selected for a special gift because I own a car. I was invited to attend a short presentation at a hotel in Hyderabad. The presentation was hosted by Ayush and his manager Kapil Singh, who explained how Club Resorto is an exclusive travel partner offering luxury holidays, flight discounts, and complimentary international trips.
They said I would get:
75 days of hotel stays over 10 years (5 years extra)
1 complimentary international trip for a couple (Thailand, Bali, etc.)
Discounted flight vouchers
Movie and fine dining coupons
They also claimed that the package would cover everything except personal shopping. I was repeatedly told that this was a once-in-a-lifetime offer and I must confirm immediately. In that rushed moment, without proper time to think or verify, I paid ₹1.61.8 lakhs using my card.
❌ What Went Wrong The Real Face of Club Resorto
The moment I returned home, I searched for Club Resorto online. Thats when I truly panicked. I found hundereds of negative reviews from people who went through exactly what I did the same pitch, the same lies, and the same betrayal.
I literally started sweating when I saw those reviews. My wife was equally shocked when I told her. The worst part? I realized I had no way to cancel or get a refund because the booking terms say non-cancellable and non-amendable.
😡 I Still Tested Them And They Failed Miserably
Despite knowing the risks, I didnt want to waste the trip they promised. So I decided to test their integrity by going ahead with the Thailand trip they offered as complimentary.
What happened?
I had to send 23 follow-up emails for every query. No response unless I chased them repeatedly.
After multiple reminders, I got a generic mail saying hotel stays wont include breakfast, lunch, dinner, or any amenities. I had to pay for everything myself.
Whats the use of booking through them if Im handling everything and paying extra anyway?
I couldve just booked on my own with better service and price transparency.
They made it sound like I was getting a fully sponsored trip. In reality, I was given partial flight vouchers and a basic hotel booking with zero inclusions.
🚫 No Customer Support Worst for International Travel
During an international trip, one expects reliable customer service, especially when traveling with a pregnant wife, which was my case. But:
No dedicated support
No call response
No real-time help
Emails are answered after 34 days with vague replies
If I had run into serious trouble in a foreign country, Club Resorto wouldve been completely useless. I felt abandoned and scared during a few moments of the trip.
💸 What I Want Now
I want my money refunded. Im not even demanding 100%. They can deduct:
The partial flight tickets they booked
The hotel stays (even though they had no meals)
A movie voucher and Hyatt Place fine dining coupon
But the rest must be refunded. They gave false promises, pressured me into immediate payment, and failed to deliver basic services.
🧾 Names Involved in My Case
Ayush Sales presenter
Kapil Singh His manager
Yashika Gaur From the booking team
Firdous Khatoon Assigned as my Relationship Manager, but barely reachable
These are the people I interacted with. No one took accountability. No one helped when needed. I feel betrayed.
❗ Final Word Please Dont Fall Into This Trap
If youre reading this before making a payment to Club Resorto, PLEASE STOP AND THINK. Do not make the mistake I did. Dont let a 1-hour presentation and false promises fool you into paying ₹1.6₹2 lakhs.
There are many reputable travel companies out there. Club Resorto is not one of them. They are just selling dreams and delivering frustration.
I hope this helps someone avoid getting scammed. If youre already a victim like me, lets raise our voices together so others dont suffer.