Coolpad Note 5

I had purchased a Coolpad Note 5 on 17th January 2017.

Within few days of purchase I started facing the following problems with the phone -

1. During a call I am not able to hear the other persons voice.

   
   




2. I am not able to receive the call by swiping.

   
   




3. If the phone is switched off and then re-started, multiple icons of the apps are created. The number of times the phone is switched off and then re-started, that many number of icons are created.

   
   




4. Call drop

   
   

Facing the above problems I visited the service centre at. They told that there is a problem with the mic and the touch screen and they will format and do a software update. They took about 10 days to repair the phone. I got the phone back and the very same day I started facing the same problems.

So I called the customer care ( highly irresponsible) from the service centre itself and told them about the above issue and asked for a replacement or refund. However, they told me to give it back to the service centre and the the senior person on the line gave instructions to the engineer at the service centre. He also told me to mail the issue to customercare@coolpadindia.com and after mailing I got the following reply -

Dear Customer,

Apologized for inconvenience, As reference your email, We would like to request you please visit again at same service center and submit your handset for further resolution, We would also like to request you please share your handset complaint number after submit the handset.

Now, I have to spend Rs. 200 on travelling on every visit after already having spent Rs. 11, 000 for the phone. Still I went to the service centre again they kept it for 10 days and now again the same problems are occuring.

There at the service centre I met another person with the same model and he was facing the problem of call drop.

I called the customer care they are saying we don’t have policy of refund. At least I deserve a replacement and if not replacement I deserve a refund.

So beware do not purchase Coolpad Note 5 phone.

please this is not value for money phone better phone in market this price and this range. thank you