Today I had visited this famous Resturant called "Copper Chimney" in Phoneix Mills, Lower parel. This resturant has many outlets in the city. I had been to this place before as well but I have never ever experienced such kind of Poor & Pathetic service before, infact I felt very Humiliated.
This is what happened, we were sitting and was waiting for someone to come and take the order, one of their Trainee staff came to take the order I was little confused between two dishes as which one to order I asked that staff as to suggest which dish to go for. The way this guy told me, he was very RUDE in his tone as if he was serving FREE of charge. I placed the order and he went back. Believe me I have never ever experienced such kind of service and have never come across such rude "Waiter"
I asked their G.R.E (Guest Relation Executive) for the Manager who was handling the floor. He came and I complained about that person and I instructed that person should not serve me, inspite of that he came and served the starters I was very upset because he had already spoilt my mood and again he was serving me. This time I asked the manager that I will move out of the hotel if I see him again. They scolded him for his mistake and made sure he was not around till the dinner was over.
I must say their service was so slow and even when they knew that their one of guest is upset they coudnt speeden up their service and also they were not running short of staff. After the dinner was over I asked for the bill, again it was the same thing they took it so long to get the finger bowl I had to litreally remind them twice for the same. The Manager once again came and appolozised for the poor service and said that the complimentary desserts are on the way. But this really dint had any good impression on my mind I have now decided that I am not visiting that Rest. again and also take my advice this is no gud rest to visit (Poor Service + Expensive ) I would rather suggest Resturant called GRAPEVINNE which is few blocks away in Peninsuilla towers this is real gud place to be. nice food, very nice ambience service is slow on weekends but its really nice they have so many varieties on their Menu. :)