We are based at Abu Dhabi, UAE. We have two family functions in Dec-2015 for that we booked Country Club, Veera Desai Road, Andheri West, Mumbai well in advance.
They have their own monopoly of Decoration and Catering Contractors. Since after booking the venue we are following up to finalize our decoration and menu, but failed at all the times.
Decorations proposed by their contractor, though not at all very attractive, quotes are on very higher side. Felt that there is no seriousness for interest of Customer Satisfaction. As if it now sole responsibility of us “Customer” – take it what is available or face it the way Country Club want to give it. It seems this is advantage taken by the Decoration contractor due to monopoly agreement with Country Club Management.
For catering – SURPRISINGLY THIS COUNTRY CLUB DO NOT HAVE A SINGLE COOK. We went in Jul-2015 from Abu Dhabi to finalize all these, but they had no cook. We got assurance of getting a best cook, but NOW IN Oct-2015 my wife visited Mumbai from Abu Dhabi specially for fixing all these works and we are so sad that till date getting no satisfactory response.
Even though we are customer and they are supplier, their appointment times are more priority than us.
Now at this stage we are in serious stresses of success of our two functions with satisfaction to our guests. Now in such a short time we are not getting a new hall too!
We are regretting our venue booking with Country Club, Veera Desai Road, Andheri West, Mumbai. So I thought of informing other such family event planner to be careful for their plan of family program.