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Cox and Kings
Mumbai

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Summary

Cox and Kings, Mumbai
Pankaj Dubey@pankajdubeyg
Oct 21, 2016 11:45 AM, 13311 Views
HIdden and Misleading towards customers

Hi Cox & Kings Team


Seems result is same, No communication and updates are there,


It is hight of negligence and lack of answerability towards your customer,


I need below details ASAP

  1. Invoices against my aishwaryasingh23ment till 10th of October 16,

  2. Vouchers of Hotels and local activities, -Booking Vouchers( not delivered yet) and cancelation Vouchers,

  3. Airline Booking and cancellation receipts

Till the time, I received only Air tickets, Visa and Insurance documents,


As I requested that pls align some senior officer to proceed on this case,


Any more delay or negligence will force me to take strong actions, I have sufficient reason to do that,


Rgds


Pankaj On 19-Oct-2016, at 1:39 PM, Pankaj Dubey pankajdubeyg@gmail.com wrote:


Hi Cox and King Team,


I Really Surprised …


You are misleading your customers …


Non of the booked Vouchers given to me … now I have to wait for cancelled one,


No invoice given to me till dated,


Now I have enough point of negligence and practices done by you to keep your customer in dark,


I am not agree with you approach and ethics …


I AM LOOKING 100% refund now, My Request to any senior cox & king representative should get involve to revive my case,


Regards


Pankaj

(0)
Dear Sir,Whilst we acknowledge the receipt of the feedback/concern, may we request you to revert with the below booking details in order to assist you further:a. Booking reference numberb. Booking Locationc. Tour Named. Departure Datee. e-mail address registered at the time of bookingWe look forward for your response.Thanking you.Regards,Team Cox and Kings India
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