I was bit apprehensive about Craftsvilla previously. I although gave a chance ever since I saw it has partnered with one of my fav show on NDTV. I placed an order for Anarkali dress. But I was not at all satisfied by the way the website was designed. Forget about the technicalities but I just didnt find the website comprehensive. However I must say the collection which Craftsvilla is the best when I surf for ethenic dress. I think Craftsvilla should work on below aspects to bring more leads as no matter I am dissatisfied by the online experience I still love the collection.
Mobile App: Even after downloading app, it still asks you to download app
Log in Pop Up: It is not at all mobile responsive. I cant enter my credentials and hence I cant place any order on my mobile
Customer Support: I could get in touch with any Customer support rep on phone.However, email were responded with delay
Delivery/ Intimation: I was never informed about the confirmation of order, shipment of order not even expected delivery date.
Hope I will find better experience in terms of user experience next time I shop online with Craftsvilla.