I purchased mobile - Samsung Galaxy Grand2(in Aug-2014) from Croma Retail store in Chennai(Anna Salai Branch). They offer 5% Cashback only on Thursdays. So I waited for Thursday and bought one(With a Master Card which is must as per their terms). The person in charge was very friendly.
Till now no cash back is received. I called customer care but a lady who answered my call said if I am eligible(!) I will get cash back in 3 months.
This is shocking. Why do they need 3 months time to decide if I am eligible for cash back? Online sites like amazone.in give immediate deduction if you are eligible.
I think you need lot of Luck to be eligible and get cash back from Croma! I have high regards for Tata group of companies. I suggest they should find a way to give immediate discount and win customer trust and satisfaction too.
A copy of this content is sent to customersupport@croma.com Added on 21-Oct: Today I saw advt on HDFC BANK site which says Croma CashBack is now INSTANT. Thank you Croma!