My husband and I moved to Mumbai recently and were setting up our new apartment. We needed a washing machine and a TV. We had gone to the Malad Croma store and were offered a discount on a Samsung washing machine.
After a month we moved to the new flat and went to R-City(Ghatkopar) Croma outlet and expected the same discount. But they said that there was no discount. We moved to the TV section and were discussing the specifics with an executive.
He heard that we were also trying to buy a washing machine and went to speak to a 2nd executive. 2nd executive spoke to a third(even higher) executive and confirmed that we could get a discount on the washing machine if we also bought any TV from them.
We made an advance payment for the washing machine and said we would be back the next day to purchase the TV. The advance payment was on the original and NOT the discounted price of the washing machine. 2nd Executive assured us that it was his guarantee that the discount would be made the next day as soon as we confirmed the TV purchase.
The next day, we went and finalized a TV of SHARP brand and made the payment. 2nd Executive told us that he was going to get the washing machine discount from 3rd executive. But instead of giving us the discount, he just directed us to 3rd executive who blatantly lied to our faces saying that he had told us specifically that we needed to buy a SAMSUNG TV to get the discount on the washing machine.
We were baffled because we had not spoken to 3rd executive directly at all the previous day. Even 2nd executive had mentioned NOTHING about buying only a Samsung TV. He had told us that we could buy ANY TV and we would get the discount. My husband got furious and called them liars. To this 3rd executive counter attacked us and refused to talk.
We asked for our payment to be cancelled and refunded. When 2nd executive went to get this done, the matter got escalated to the outlet manager and she finally promised us our discount. And we received it a week later, thanks ONLY to her.
We have had a horrible experience with them and did not expect Tata group employees to be this shrewd and unprofessional. Since we had made the payments, we bought the products but we will NEVER shop from Croma again.
And looking at other reviews we now get that Croma service sucks!