Just wanted to flag my recent experience with Crossbeats for anyone considering buying from them.
Placed an order directly on their official website.
After payment, I was suddenly asked to pay additional charges for shipping.
When I refused and asked for a refund, customer support kept stalling with copy-paste replies like well update soon or shipping in 2448 hours.
Weeks later, theres still no product and no refund.
Key issues I noticed:
No accountability the support team keeps deflecting.
No proactive communication only vague responses when chased.
Refund delays they dont process it unless you push hard.
This seems to be a common theme if you look at reviews on Trustpilot and other platforms(lots of complaints about refunds, delivery, and poor service).
⚠ Just sharing so others can be cautious, especially for international orders.
I have not received any order shipped nor initiated any Refund yet until today after 21 days. Money lost