Hi All: I would like to share my horrible experience with crystal honda. I had met with a car accident on 8th Aug and handed my car to the service center with all necessary document. On first day, the engineer told me that it will take 10K or so to repair and 8-10 days to deliver. I kept call the service engineer every day to find out the status of repair.
I was in touch with insurance person also. It took 7 days of constant following and requesting the surveyor to come to station to approve the claims. I have never seen such a irresponsible work where it takes 7 days for insurance approval. During this time service manager assured me that they have already ordered my parts and should take 8-10 days to get it.
Now during the survey approval the service engineer hiked the cost and the told me that it will take 40-50K. It was a shocker to me. They do not believe in repairing anything. Just replace in the name of safety and honda quality to charge customer.
This was not the end of my horror. After the approval I left them to work and landed on the service center after 5 days on 20th Aug. To my surprise they had not touched my car. I could not control then as it had been already 15 days and there was no progress. When I raised the concerns with customer care people I got to know that parts were ordered on 17th Aug.
So the Service Manager was completely lying and customer care people also agreed but they are not doing anything other than whitewash of their poor work. At that time the service manager informed that my parts are not available and it would take another 8 days to get and another 8 days to repair so 15 days. So they are talking of 1 month to repair the car and with such an escalated cost.
I found out that same can be repaired with 15-20K. I have never seen such a poor service and lying. I was planning to buy another honda car as I had a great experience in Hyd, Noida, Bangalore, Chennai but with this experience I cannot buy any honda car esp in Crystal Honda Pune. I will keep posted on my further experience with Crystal Honda.