The only reason these guys are able to run is because there are no competitors in market, customer service is always been at the bottom rung for these folks.
For example, thousands lose over INR 10K+ since their centers are closed and they moved to online classes business model;ask them for a refund or moving existing members to online platform/refunding remaining amount and they give all sorts of excuses.
Same holds with packs transparency, previously members could choose start date after buying a pack.Now policies apparently changed and if you ask them for help, customer service attitude is "now I have your money, we dont care"