In this commercial age dont think about free service. If you are paying such amount and not getting then you should say it is bad. I am regular customer of videcon d2h since 2016. My customer ID is 114772955. I am very very happy from this operator because:
The service of customer care is very good.
Their packs are very affordable for family specially children.
Every month they are giving so many offers.
Comparison to other operators like Reliance their Clearity is very good.