I am having a nightmare for the recent body shop work that I went to do for my Brio at Dakshin Honda, Hosu Road, Bangalore. For a scratch damage on the front left door, I was told to change the entire door. I agreed. I was handed over all bill of 15000+ taxes.
I gave my car on Tuesday and was promised a delivery by Saturday. When I called on Saturday, the staff said it is not ready. Enquiring further, I was told the door they sourced is not’fitting’ properly. So’i have to either wait till next Thursday, or take my car back if I want’. Amazingly striking was the careless attitude of the staff. I reached out to the body shop manager(Mr. Ravi). He promised a delivery by Monday and reassured all work will be done properly. When I followed up on Monday, the staff again told that it is not done and I have to check on Tuesday. Again from the attitude, I get no assurance that the car will be ready by Tuesday and same delay will not be repeated again. On poking further, I was told the painting has been done but fitting and polishing still remains. So for a week, all the staff(either not fit for customer satisfaction or highly less qualified) could manage to do was get the right door painted. Horrible. Worst rating, worst feedback, worst experience with any service center ever.