My friend purchased a desktop PC from these people in 1999 diwali when they were offering some diwali discount on desktop PC. At the time of purchasing they told him that he ill get one year warranty on parts and the replacement of any parts within one year will be free of cost.
After one month the CD-ROM started giving him problem, it could not read at all from the CD. So he called up their service engineer at their office. After his repeatedly calling their engineer came after one month and he told him that he would have to get the CD-ROM replaced. But to get it replaced, he told him that he will have to pay extra money to get the new ROM, my friend inform him about the onsite warranty and free replacement of any parts within one year time but the engineer would not listen to him and left saying that he should contact the service manger regarding the warranty.
But when my friend call the manager he told him that they have discarded all the policy of that particular offer under which he purchased the PC.
In the end nothing was done to replace the CD-ROM and my poor friend has to get it repair from outside