I’ve been banking with DBS DigiBank India for past 2 years and everything was going good until I decided to use this bank more often for credits and debits. I credited my account with ₹; 1 lakh and withdrew ₹; 25k the next day. The very next day when I tried to use the debit card at an online store, it was declined. I decided to transfer the amount to another bank account of mine and surprisingly it failed too.
I decided to call the customer support number as I was not able to withdraw any amount from the ATM too. The guy told me there’s some debit freeze going on on account because I withdrew ₹; 25k and they think there’s something suspicious going on; and it will take around 7-10 working days to complete this investigation and remove the debit freeze.
I’ve been emailing them for the past 3 weeks now, and there’s no reply from them at all. The customer service executive always tells that the investigation team is on it and they’ll update me soon.
The bottom line being, this bank’s a scam and don’t credit it with a big amount, they’ll freeze your account with some nonsensical reason and won’t ever return you your own hard-earned money.