Well as in my previous complaint I have mentioned how dealsandyou.com cheated customers like us against my bb 8900 curve, which was a defected & old mobile.after the complaint lodged here, than someone from dealsandyou.com & told me that ’within 3 to 4 working days you will get your new mobile’. But upto 10 or 12 days I didn’t get any information.so after continuous follow up of again 4-5 days, again someone told you will send back your money in the form of a/c payee cheque.but again same thing happened.
So finally after a long gap they return me in the form of credit voucher.fine I did agree with them.so on 5th sept 2012, I again ordered a mobile -htc wildfire , against that credit voucher of rs.10, 449/- & pais extra Rs. 300/- from my bro’s debit card. Now its being more than 12 days I haven’t yet received any courier.where as they are saying maximum with 7 days, you will get your ordered product.so within this last 12-13 days, I have called up dealsandyou c.c. More than 25 times.
Sometimes they are not picking the call, sometimes ivr is audible but directly interacting with c.c.e. Is not possible, and finally after listening the whole story, they are saying please be online & let me to check out your status sir. After listening the hell music, they are disconnecting the line, and sometimes only plz wit for 48 hrs, we have already forwarded your problem to the concerned deptt. but till now I haven’t received a single call from there side about this problem. The complaints numbers are-453780-13th sept , 453815-15th sept-executive name-Sanjib Verma , 452397-17th sept-executive name Vivek & 18th Sept 455774-executive name-Bhupinder. Always they are saying wait for 48 hours sir.Today(21st Sept 2012) Complaint number-458588, Executive name Minder, again told to wait for 48 hrs.What the hell is this ! .When I told her that since last 12 days I am calling everyday for my products & everytime your executive is saying to wait for 48 hrs, then She replied that "I can understand your problem Sir, I am forwarding the concern deptt. Writing every details.For my sake please wait for last time & on n’ before Monday(24th Sept 2012) we will definitely solve your problem.But I know , they will not solve my Prob, because its a cheating company. Please ban this company from doing online business.
New order no.-792200
Order date -05-09-2012
Order details-htc wildfire mobile.
Awb no.-(bluedart)40364547543.
Status showing-detained by regulatory authorities:shipper/consignee informed by vide letter. But today(21st sept 2012) when I called up in bluedart kolkata, Customer Care no.-033-22881234, they replied that plz contact to the Online Shopping Company, because we can’t deliver the Product to you.better you contact the concerned Online Shopping Company !!!
So what is this? How I will get my order ?
Please some body help me out! I have seriously tortured by dealsandyou.com. What the hell is this yaar? So please give me my htc wildfire as soon as possible.
Please help me out guys.
Malaya Samal
Bhubaneswar
Odisha.