Decorpot review - Overall, I experienced significant frustration and dissatisfaction while working with your teams throughout this project
At the project’s initiation, the following commitments were made but not fulfilled. I can provide the relevant email correspondence upon request:
I was promised a textured painted wall in place of wallpaper, as confirmed via email. However, this was subsequently denied, citing management disapproval
I was promised that all G-profiles would be charged at a uniform rate. However, I was charged separately for rose gold G-profiles
Despite your quote offering a choice of three kitchen platform stones, I was only presented with two options. This is unfair in all the aspects
It was agreed via email that I would withhold 5% of the total cost, to be paid upon project completion. However, this agreement was not honored, and I was forced to pay the full amount before any furniture was delivered.
Siloed Work and Project Management Issues:
• All your teams work in Silos. For any project deliveries, all the teams need to come together and affirm and deliver on the timeline
• Your teams operated in silos, leading to significant communication and coordination issues. I would say there was no coordination at all
• The assigned project manager was ineffective, pathetic, irresponsible, incommunicable. He never paid attention on the details. He rarely visited the site even when the furniture fixing was going on. The project manager was incapable of executing the project. He did not have any control on the people working at site. The workers created a mess at my place, and it was never cleaned up
• For days, even after delivering the furniture, no one turned up for work. Even after complaining to the project manager and other members, your workers rarely worked more than five or six hours per day. At times, when they don’t turn up for work, I was not informed, and the project manager did not have any idea on why those workers are not turning up for work
• Your teams were reluctant to share any pictures of the furniture before delivery
• There was a lack of ownership and intent to drive the project to completion by your project manager and the other relevant teams
• I had many instances where I was looking for the next level escalation and their contact, but your team never shared those. The standard answer was – either their manager is on leave, or it’s escalated them, and we are waiting on that
Overall, this was an extremely unsatisfactory experience due to the consistent lack of coordination, intent, professionalism and accountability