Hello folks,
Delhivery courier which use to deliver goods domestically as well as internationally.
Especially Flipkart is using this courier partner to deliver the products to customers.
Few days back I had purchased Redmi Note 4 from Flipkart. As I was watching on the tracking status Within 2 days my courier has sent to my nearest hub.
I thought I will receive the product on next day. I received a message that your product is out for delivery and will reach to you as soon as possible.
This was the gift to my sibling and I had already paid for that. So in mid - day I received a call from delivery boy about my address because He didn’t about the exact address. I helped him and told my brother that He is coming nearby Hotel go and take the parcel. After calling the delivery boy he told me that he is about to reach the suggested place.
But after my brother reached and after waiting for 20 minutes when I called back to Delivery boy He told that He is going home and He will deliver it tomorrow.
And not only this He also give in comment that Customer is not present and told to deliver other day.
I called to Delivery customer support they Suggest me that They are logging the complain and If possible I can direct take courier from the hub.
And finally day after tomorrow after complaining I received the courier not at the home but again at some other place.
I suggested the customer support because of the type of delivery boy its giving negative impact to whole brand. Just focus on that.
Guys if you find any type of problem just do compain on customer support. So that other will not suffers in future.
Thanks : )