I didnt know that my first laptop that I will buy would hassle me so much! its been over 2 years now but the problems never ended! sometimes it shuts down on me! sometimes I get black screen! sometimes they change RAM, sometimes they change motherboard! I was shattered when they changed my laptops motherboard in just 2 Months! it been 2 years now! battrey backup has been a real pain! just keept he damn cable plugged!I kept asking for replacement which I never got! every experience with dell was bad except its customer service! that gave me a little peace! they were helpful! I will be honest!