Dell laptops no doubt are good but not best. This one is user friendly but it shuld be improved. Its little bit slow it takes time to process. Battery is good in starting time but later it drain very fast. Its reliable and satisfy customer need upto a good level. I dont say it value for money. There are also too many options in market for this much price. Service and support from dell is good. They handle their customers in a good way and satisfy them. Battery is big problem with this and its get heat up very fast. So company should work on this.