User friendly- I bought this laptop for my best friend and gave him as birthday present, because he only seen its configuration on internet's different different websites as well.
Reliability and satisfaction - To be honest this laptop is good in as per its specifications battert back-up is as good as usual laptop comes but yes its performance is far better than others good processor and best for personal use.
Value for money- I should say it's my own recommendation to all of you to have a laptop likes this, it may be little costlier for you but that's great in performance wise.
Service and support- service is the only thing which makes Dell best out of every laptop company. So its service is good because they come directly at Tue homes to repair the laptop.