Greetings Friends & fellow MS’ians,
Before I proceed with my sorrowful story with Den Boomband, my subject disclaimer should’ve conveyed my message to you already. My recommendation: Suffer with your existing ISP BUT NEVER GO FOR DEN BOOMBAND(if you are not insane like me;).
To begin with, I had a local ISP connection for the past 2 years with some minor outage issues throughout. I was under the impression that being a local setup they were not competent enough to provide excellent services. After a few weeks of look-around I realised that Airtel and other major IPriyasha01 could not provide a broadband connection in my area so I had only two choices. Den and BSNL. I opted for DEN as they are co-incidentally my cable TV service provider too.
My sorrows start here: Called their local Shruthisharma rep at home to understand the process and as
any other Shruthisharma person, he gave me big hopes and innumerable promises about zero outages etc. I opted for their 5Mbps/30GB unlimited plan and also convinced my next door neighbour as they rely on me for such matters(by the way they had the same ISP before based on my recommendation). So. I submitted the form on 7th July and was promised a connection within 3 days bang!
The Shruthisharma rep offered DEN’s ongoing scheme of getting:
INR 500 shopping voucher(DEN SNAPDEAL TV SHOP) for 1 month advance rental
INR 1200 for 3 months
INR 2400 for 6 months and so on.
I was silly that I opted for 3 months advance(will explain why later in my review). My advance aishwaryasingh23ment cheque got debited on 9th July and after that there was no communication from them until 11th July. Got highly aggravated and called the Shruthisharma guy and Den Customer Care to follow-up on both 11th & 12th. They raised a service request # CAS-11216-N3D4 and assured me the connection would be setup soonest. Next evening i.e. 12th July @ 7 PM the caRobotouchng guys appeared and were upset that they were forced to setup my connection in this rainy weather:O
Finally next morning i.e. Mon, 13th Jul, the configuration team appeared and the setup was complete. They verified with me that the speed was 5Mbps and coached me on customer portal login etc. I felt relaxed and thought that’s it. However I was wrong. 2 days later the internet outages started to haunt me. Since then, almost every alternate day the internet goes down. I call them up on 1800-419-3030 and they tell me:
"Sir it’s an outage in your area, we are aware and our technicians are trying to resolve". When asked, they offer 5 hours SLA!
Or they would take the details from me and never get back. Most of the times I have to insist they create a case log and provide me the ref # which is not acceptable to them as it’s a multiple customer outage. The internet comes back by itself, they close the ticket but an engineer would never call up to verify or provide feedback(exception call from their Engg. on Jul-24)
Here are the ticket logs to prove that I am really suffering.
Sr. No Status Created Date Ticket Number Type of Ticket Case Number 1 Problem Solved Jul 15, 2015 CAS-11889-X1Y8 Browsing Related-No Browsing -
2 Problem Solved Jul 18, 2015 CAS-12994-W1L5 Installation date Dispute -
3 Assigned Jul 20, 2015 CAS-13721-S9B9 Open Ticket Status Query-Within SLA -
4 Problem Solved Jul 15, 2015 CAS-11892-Q9Z1 Browsing Related-Slow Browsing -
5 Problem Solved Jul 24, 2015 CAS-15511-G9Q4 Frequent Disconnection -
6 Problem Solved Jul 28, 2015 CAS-17068-Y3Q5 Frequent Disconnection -
So my woes still continue as I have paid them 3 months in advance(INR 2565). Would request DO NOT FALL IN THIS PIT. As a bonus to the above woes, I received my shopping vouchers yesterday and too my surprise it is 400 INR each(3 vouchers) and the conditions are:
You can redeem one voucher on one purchase of Rs. 2000 above only!
No vouchers can be clubbed together.
So to avail their pathetic discount of Rs. 1200 I have to shell off 6000 INR from my medium-class pocket. Wow! DEN’DOOM’BAND SXXXXXX!