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Den Broadband

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Den Broadband
Meenakshi Nim@meenakshinim
Aug 16, 2015 09:59 PM, 8333 Views
Den BOOMBAND 72 hours of downtime and counting

If you can live with more than 72 hours of downtime then be happy to choose den boomband. Its not been more than 20 days of connection and I am facing this problem.


The 100 Mbps wont work as you wont have any connectivity and the technical team will work from morning till evening and your connection will not be rectified even when they would give you a TAT of 5 hours. The technician will stop attending your calls as he has no idea what to do and after 6 pm he will start picking up ur call saying we are finished for the day and your problem will be resolved tomorrow morning positively and the same routine will start next day.


The CC is the worst bit, they will droll out the routine words which they have memorised, they will start with english and finish up with hindi as they cant even form a sentence in english leave aside speak in english. The supervisor will always be busy and if you get to hackle the executive to transfer your call, then you can hold a call for even 1 hour.


I have emailed their senior management but they seem to be least bothered, so if you want to get through this ordeal get DEN BOOMBAND for your home.

(1)
Dear Meenakshi, Greetings from DEN Networks! Firstly please accept our sincere apologies for the unsatisfactory experience you've had so far. We understand your concern and are here to help you out, However we request you to kindly share your account number along with contact details so that we can assist you better. Alternatively, you can also mail your concern to careboomband@denonline.in and we will ensure your issue is resolved on priority! Warm Regards, Team DEN
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