Let me cite a recent incidence. I had send a mail to their customer care requesting them to make a change in my contact email id. Three days later I received a mail from them which is quoted as below:
Quote
Cards Care
Sent by: Lorraine Rodrigues
17-07-07 11:15 AM
To: venkatram.bharadwaj@bplmail.com
cc:
Subject: Reply to your email
Dear Mr. Venkatram
We sincerely regret the inconvenience caused to you.
With reference to your email and as per your tele-conversation with our Phone banking service centre, we wish to inform you that your credit card has been cancelled. We request you to kindly clear your outstanding dues at the earliest.
We do hope that we can be of assistance to you in the future and would like to thank you for your interest in Deutsche Bank.
Please feel free to contact us on our 24 hour Phone Banking helpline no: 66016601* or email us on: cards.care@db.com for any further assistance.
Assuring you of our best services.
Yours sincerely
Cards Care Team
venkatram.bharadwaj@bplmail.com*
07/14/2007 09:46 AM
To Cards Care@DBAPAC
Subject:Change in email id
Please note that my email id has been changed
from
venkatram.bharadwaj@bplmail.com*
to
venkatram.bharadwaj@bpl.in*
Kindly note this change and send all future statements to the changed mail id and confirm.
With best regards,
Venkatram B
Unquote.
Not only was their understanding of my simple request to change my mail id for communication patethic, they have also erred in thinking that I have spoken to their phone banking personal.
Is this the quality of so-called Multinational Banks in India? Is the customer care being outsourced to some junk company, which I am sure must be charging them heavily and providing such poor service? I hope some of the readers are from DB who are in a position to correct the system.