Futurecalls Tech Pvt Ltd Learning from their vast experience have launched an innovative solution ’’DIALLOG’’ for call centers. “DIALLOG’’ is completely developed software solution with unique 4R facility, ie Record, Rate, Review and Retrain for call centers. ’’DIALLOG’’ is developed in association with Cogent Technologies, a company based at Chennai with vast experience in doing CRMs. This has the following feature in it Recording Options(Auto, On-demand and scheduled) Supervisory Dashboard Alert System Tag Addition Grouping of Agents Strong MIS Reports and option to export to excel and word Scripting features File name settings Campaign Information Voice Annotation Panic button Reminder Skin settings Flagging Browser based server settings and configurations White Space Stripping The USP (Unidque Selling points) of the product are Flexible configuration with easy scalability (can work from single user to 200user) Indigenously developed with 4R Technology (Record, Rate, Review and Retrain) Improvisation and Customization can be done at the customers request. Qualified technicians to provide after sales support. Compatible to any Analog and Digital phone system User Friendly Continuous product improvement with version upgrades LAN or WAN based searching, playback and Monitoring Remote Playback option through Browser Choice of system configuration Lower storage per voice file Tested and Proven Voice quality Supervisory Dashboard for real-time status monitoring Easy to add storage capacity – just add additional hard drive Competitively Priced Basic Requirements :- PC, with quality Inbuilt/External sound card with Recording facility Windows media player 7.0 and above Telephone (Digital/Analog) 2-Wire Analog/Digital interface via phone handset Diallog - Voice Logger – Agent Console PC, that as good quality Inbuilt PC with Static LAN IP Windows 2000 / IIS / SQL Server Diallog - Voice Logger – Web Console Call Mr. Mohan, 98409 54409 to get a hands on demo. Remember this software is not for home user. It is for the call centers, Contact Centers and places which uses the voice recording in more numbers.