Buying a dish is a one time process. The strength ofthe company lies in the after sale service/ support.My recent experience with Dish TV shows that the aftersales support of Dish TV is pathetic and deplorable.We recently moved from Delhi to Noida. The Dish TV had to be reinstalled. It took them 5 days to visit our premises for re-installation and we paid them Rs.350/-.
Barely two days later, we stopped getting the signal.I registered another complaint and was told that I would have to pay them Rs.150/- again, for no fault of mine, as the dish would have be realigned. The request No. 6055522 was generated on 25.3.2007. Was promised that the complaint would be attended with 24-48 hours.
Till today i.e 29.3.2007 no one has turned up. I have been calling up at their customer care numbers everyday, but to no avail. Missed all matches of the world cup.The service is deplorable, pathetic and disgusting.Customer should not fall for the free subscription, being offered . Please ask the service provider about the down time response.
Thanks.
Sanjeev Narula,
+919810274452.