Following is the information I would like to share, so that you can think before using Dish TV service
Issues that I faced so far:
Customer care guys doesn’t know the information clearly. Always misleading. Subsequently this creates hell lot of problems
Always they say, it takes 4 - 24 hrs to resolve a complaint. and that never happens even after 24 hrs. If we ask the status of the complaint after 24 hrs, they will give us another complaint for tracking the previous complaint. This list goes on increasing until we speak to senior person. By that time it takes 5-6 days
It takes 5-6 days to renew a package (following step (2))
We need to furnish the same details about the packages I want / transaction Number / other complaint details again and again. (very annoying)
They don’t even provide the services for the days spent in following up the complaints (usually 6-7 days). This means we get service only for 22-23 days in a month