It hasn’t been long since I started using Dolphin.but it sucks rite from DAY ONE.
Presale experience- To begin with, before going to the Versova telephone exchange to get a prepaid sim, I called up the customer service centre, to inquire about the documents required, the executive told me that a ration card and a PAN card would do. But when I went there to get the sim, the lady refused to accept the ration card as an address proof. So I had to make the trip again, this time with my passport and the election card:p, just to be on a safer side. I took the 10 Rs sim card and the 62 Rs sakhi plan card wherein calls to 2 Dolphin/Trump numbers would be free. I was told that my sim card would be functional in the next 12-24 hours and so it did(the only positive) and after that I was supposed to register the 2 sakhi plan numbers that I wanted.
Lets talk about the network now- Getting the all so valuable dolphin signal is a task in itself, hanging precariously from one of the two windows where I get the Dolphin network, and I reside near Andheri Link Road, not a place where you would expect network issues, would you?
Customer service- So I called up the call centre to register the numbers and I was told that it would be done in the next 12-24 hrs, and that day was 9th of September 2010. After that I’ve been calling the call centre for at least 4 times a day and their only answer is that the server is down and the request would be taken care of in a day or two and that it was marked as urgent.
How long does it take to get the server running? And if at all there is a problem, why don’t they stop selling those plans for that period. 9 days! is a looooong time and its still counting, that too for an urgent request, don’t know what will be the duration for a request that wasn’t that high on their priority list.
Dolphin needs to pull their socks up and get their act together because the way they are running the business, it doesnt seem like they would be able to beat the competition for long.
Otherwise an animal lover, would be happy to kill this Dolphin.:)