TL;DR
DTDC is a complete disaster! They lost my package, lied about it being delivered, ignored my calls, and made me travel 25km to clean up their mess. Their staff is rude, careless, and doesn’t care about customer service. Avoid DTDC like the plague—use literally anything else.
Let me tell you about the absolute train wreck that is DTDC. Calling them a courier company is an insult to every organization that even remotely tries to do its job. These people couldn’t manage a lemonade stand, let alone deliver a package.
Here’s my nightmare: My friend sent me event tickets from Bangalore to Mangalore last Saturday. Delivery was promised for Monday. But did it arrive? Of course not. Instead, these so-called experts marked it as “delivered.” Yeah, sure—delivered straight to some random dimension, because it certainly wasn’t delivered to me.
I called their customer care. Once on Monday, twice on Tuesday, only to get the same canned response: "Please wait 24-48 hours." For what? For the Earth to rotate? For the delivery guy to find his missing sense of direction? No updates, no accountability—just a pile of scripted excuses from a team that clearly doesn’t care.
Finally, I had to raise a complaint on the National Consumer Helpline Portal(NCH)—because, apparently, DTDC doesn’t take action unless a government agency intervenes. I also got the number for their Mangalore office. Surprise, surprise—they didn’t pick up! So, I had to drive 25 kilometers to their office to deal with their incompetence in person.
The office? A circus of chaos. Big boxes were being tossed around like they were playing basketball. When I finally got someone to talk to me(after the guy finished chatting on WhatsApp for 15 minutes), they told me the delivery guy "accidentally marked it as delivered" and dumped my package at a random hotel in town. How is this acceptable?
And the cherry on this disaster? The DTDC staff didn’t seem to care at all. No apology, no urgency, no sense of responsibility. They just shrugged, blamed "mistakes, " and tossed boxes like their job was a joke.
Here’s why you should never, ever use DTDC:
Customer Service? More Like Customer Avoidance: They waste your time and deliver zero solutions.
Delivery Standards Are Laughable: Your package might end up at a random hotel, a garbage dump, or another universe.
Accountability is Nonexistent: No one cares about fixing their mistakes.
Rudeness is Their Policy: The staff treats you like you’re the problem, not their broken system.
If you value your sanity, avoid DTDC like you’d avoid drinking poison. Use Blue Dart, Delhivery, India Post, or strap your package to a drone—literally anything is better.
DTDC’s motto should be: “We don’t deliver packages; we deliver headaches.”
Negative infinity stars. Never again.