Sent a time-sensitive document from Kochi to Vellore on 19 April 2025. Their local office (Pathadipalam) assured me delivery on 21st if sent as express. They also said even ordinary service would deliver the document on 21st, but not to take any risk I booked the document as express, spending Rs 200 above the regular rate of Rs. 90. Today is 22nd, and the document is still undelivered! I’m speechless with agitation. The date for submitting this important document was over yesterday. This kind of “service” is cheating of the highest order - persuading the client to opt for a high end category, knowing full well that there will be no timely delivery. I’m considering legal action, but it may be time consuming and costly. Let the whole world know that if one opts for this courier, it’s going to be a total mess.